Effective Date: 04-12-2024
At Villa Moments, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information provided through our website. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
When you use our website to inquire or make a reservation, we may collect the following personal information:
- First and Last Name: To identify and personalize your communication and reservation.
- Email Address: To send booking confirmations, inquiries, and promotional materials (if you consent).
- Phone Number: To communicate important information regarding your reservation or to provide assistance.
- Booking Details: Such as dates, number of guests, and specific apartment/villa preferences.
- Payment Information: For processing reservations (payments are securely handled by third-party payment providers).
2. How We Use Your Information
The personal information we collect is used exclusively for the following purposes:
- Reservation Management: To process and confirm your booking, and to manage your stay at our villa and apartments.
- Communication: To provide you with reservation confirmations, reminders, and other relevant updates related to your stay.
- Customer Support: To address inquiries and requests you may have regarding our villa and apartment rentals.
- Marketing and Promotions: If you have consented, to send promotional offers, special deals, and news about Villa Moments.
3. How We Protect Your Information
We take your privacy and security seriously. We employ a variety of technical and organizational measures to protect your personal data, including secure servers and encrypted connections. Only authorized personnel have access to your information, and we ensure that appropriate safeguards are in place to prevent unauthorized access or disclosure.
4. Sharing of Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
- Third-Party Service Providers: We may share your information with trusted service providers (e.g., payment processors) who help us operate our services. These third parties are obligated to keep your information confidential and are only authorized to use your data to the extent necessary to provide their services.
- Legal Compliance: We may disclose your information if required by law or to respond to a valid legal request.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, for example, for tax and accounting purposes.
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request to correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
- Object to Processing: You can object to certain types of data processing, including marketing communications.
- Withdraw Consent: You can withdraw any consent you have given for data processing at any time.
To exercise any of these rights, please contact us at info@villamoments.com.
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device. You can disable cookies through your browser settings, though this may affect the functionality of our website.
For more information on how we use cookies, please refer to our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or via email. We encourage you to periodically review this page to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please feel free to contact us:
- Phone: +351 967 755 586 (Chamada para rede móvel nacional)
- Email: info@villamoments.com
- Address: Urbanização Vila Rosa – Beco das Lucernas, Lote 31, 8500-782 Portimão